Support
We’re here by email.
RafterBooks support is email only. No phone line. We aim to reply within 2 business days.
Contact
Monday–Friday, US Eastern. We aim to reply within 2 business days.
Include which edition you use (browser or Windows), your Windows or browser version if something will not open, and screenshots when useful.
Before you write
Check the FAQ
Opening the app, backups, sales tax, voiding invoices, refunds, and updates are covered on the FAQ page.
Lost your download?
Email us from the address you used at checkout. We can look up your order and help you get back to your downloads.
What we can help with
- Getting the browser or Windows edition open
- Backups, restore, and moving to a new computer
- Sales tax settings, void invoices, print/PDF
- Refund requests within 14 days (see Terms)
Privacy of support email
We use support emails only to answer your request and manage your purchase when needed. See our Privacy Policy.